Ronald McDonald House Norfolk, an affiliate of Ronald McDonald House Global, was established for families who want to be near their child (age 21 and under) receiving medical treatment at one of the local hospitals.
*For your security Ronald McDonald House has 24 hour surveillance.*
Ronald McDonald House’s mission is to provide temporary housing for families with children aged 21 and under receiving treatment in local medical facilities. We are a non-profit organization and rely on donations from the public to support our efforts. Please help us keep our costs low by following our simple house policies. Ronald McDonald House does not provide counseling or medical services.
Child Care by Staff or Volunteer – Is strictly prohibited at Ronald McDonald House Norfolk.
Unattended Children – Parents/guardians of all children staying at or visiting the Ronald McDonald House are responsible for the direct supervision and safety of their children. Parents/guardians are responsible for supervision of their minor children in the Ronald McDonald House and on the House property. Children should not be left unattended by the parent or guardian in the House or on House property. Children age 17 and under are considered minor children.
Food – NO Eating or drinking food outside the kitchen and dining room
UNCLEANLINESS – Please keep your room clean during your stay. Housekeeping is not provided in your room during your stay. Clean up after your family and friends when using public areas of the house.
Absences If you will be absent from the House overnight or for more than 24 hours you are required to check out.
VISTING YOUR CHILD AT THE HOSPITAL IS ESSENTIAL AND MUST BE YOUR FIRST PRIORITY.
DO NOT OPEN THE FRONT DOOR FOR ANYONE THAT IS NOT A MEMBER OF YOUR FAMILY GROUP.
PROPER ATTIRE (shirt, pants, etc.) is required in the common family areas. NO PAJAMAS
TRANSPORTATION – Ronald McDonald House Norfolk does not provide any transportation. Ronald McDonald House prohibits the use of personal staff or volunteer vehicles to transport families and guests, whether the staff member or volunteer is on or off duty.
PETS – Pets are not allowed in Ronald McDonald House Norfolk the only exception to the rule are Service Animals. No Pet Therapy Animals.
NO COOKING AFTER 10 PM – Please be respectful of all kitchen & laundry room rules.
Towels and sheets will be exchanged once a week only.
Do not change standard voicemail and phone settings in your room.
Maintenance workers may need to enter your room during your stay.
NO commercial vehicles may be parked on Ronald McDonald House property.
Please turn off lights and television when room is not occupied.
Please keep your key on you at all times. Please lock your door when room is not occupied.
Smoking of any kind is NOT permitted anywhere on Ronald McDonald House property. We are a Smoke-Free facility.
NO Alcohol, weed/cannabis, drugs or drunkenness is permitted inside or on Ronald McDonald House property.
Do not disable any fire safety equipment. Theft or destruction of house or family property is prohibited.
Do not touch items that do not belong to you.
Unsafe, disruptive or illegal behavior is grounds for immediate eviction. Families under investigation or convicted of any crimes, abusing alcohol or drugs are not eligible to stay at Ronald McDonald House.
*After Office Hour Emergencies- please dial ext. 301 for assistance. *
*If you dial 911 in an emergency, please give them your room # and notify staff ext. 301. *
Ronald McDonald House – (757) 627-5386 Fax (757) 622-0534
(Please ask your family, friends and hospital to ask for your room number.)
